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Frequently Asked Questions

I have a pre-existing condition.  Will you be able to help me manage it?

Neurogistics' pharmaceutical grade supplements and formulas can be helpful in managing many health concerns. However, Neurogistics is not intended to replace recommendations or treatment from your physician. It is always important that you share any and all supplements and medications you are taking with your physician.

Do you accept insurance?

Neurogistics is a nutritional program and not a healthcare program, so it is not covered by health insurance.

How much do the at-home test kits cost?

The most common Neurogistics panels costs between $29-$379. We believe a healthy and vibrant life should be accessible to everyone and have worked diligently with our partnering labs to secure the lowest prices.

Why do you test saliva, blood, stool and urine?

With each test Neurogistics offers, we have worked to determine the best testing modality for each parameter tested. In some cases, such as cortisol and testosterone, saliva provides the most efficient reporting method. While stool is necessary when assessing gut health. Urine provides the most accurate information regarding neurotransmitter excretion. Blood is necessary when testing HbA1c and vitamin D.

Will my test results compare with those taken through my doctor?

Lab results will be comparable. However, when testing bodily fluids (blood, urine) there will be variations. Reference ranges vary from laboratory and modality based on rigorous quality control standards within each lab. Of course, testing with any method whether it is done at a lab (venipuncture) or at home (with finger stick or dry urine collection) will be comparable. Even if you took your blood by venipuncture multiple times in a row, it would not be exact. Many times we are looking at ratios to determine your nutritional needs.

Are there medications that could interfere with my test?

In short - yes. Each test kit has collection instructions that are unique to that kit. It's important to read collection instructions on your kit front to back before testing. We actually recommend that you take the time to read these instructions the day before you test. There are many things you'll want to take into consideration prior to collecting your sample.

Is it okay to test if I'm pregnant?

Always check with your physician before starting anything new. It is equally important that your practitioner also be made aware of any conditions, including pregnancy. Testing while pregnant is perfectly okay.

Can I take the supplements if I'm pregnant?

Always check with your physician before starting anything new, but we provide all-natural products that in the majority of cases can be taken while pregnant or nursing. That said, always refer to physician in regards to taking supplements while nursing or pregnant. It is equally important that the Neurogistics team also be made aware of any conditions, including pregnancy.

Sometimes my supplements are different colors.  Why is that?

Some color variation from lot to lot is both normal and to be expected. That said, we always triple test our supplements and supplement blends with a third-party to ensure that our ingredients are always consistent for efficacy and purity - no exceptions.

How can I be sure your supplements work?

We provide the best quality supplements with the highest grade ingredients to make sure you are given the best possible solutions for your health and wellness needs. Our supplements meet or exceed strict cGMP, NSF, Kosher certified quality standards in FDA regulated manufacturing facilities. For more information on our supplements please visit our Standards page.

How do you use my data?

Please refer to our privacy statement for more details on how we use your data.

Do you share my information with other research institutions or commercial entities?

We will not rent or sell your information to third parties outside Neurogistics without your consent, except as noted in our privacy statement.

Who can I contact if I have questions about your privacy policy?

You can read our Privacy Policy page or if you have additional questions please call our customer service team at (888) 257-9068, Monday-Friday, 9AM-5PM Central Standard Time.